FAQ

Can I go round the ride twice ?

Yes you can . If the ride is not busy just go round again. There is no second charge.

I can't go when I booked or my ride was ended early.

If the weather is bad, you just prefer to go another time or your ride was cut short - you can rebook another ride at no charge. See "I want to change my booking" below.

I want to change my booking, what do I do?

Just re book the new session you want . When asked for the Promo Code enter Gift. Then you will not be charged a second time. But this only works for single riders. If you re book for a group, its necessary to re book each rider separately.

Please e-mail us to say why you are claiming a re book.

I want a refund - What do I do?

Processing refunds costs in admin and staff - so we don't normally offer refunds - just rebook as above. You will not be charged again if you use the Promo Code.